Contact us

We want to help you get the support you need as quickly as possible.

Most people find our FAQs page is a great place to start, but if you would prefer to speak to one of our friendly pet team then please get in touch and say hello, we’d love to hear from you.

You can email us or send a contact form

Or speak to one of our experts: 0330 102 5748

Our opening times:

• Monday to Friday - 8am to 8pm
• Saturday - 9am to 2pm
• Sunday - Closed

Holiday Opening Hours:

• 23rd Dec: 8am to 8pm
• Christmas Eve: 9am to 1pm
• Christmas Day: CLOSED
• Boxing Day: CLOSED
• 27th Dec: 8am to 8pm
• 28th Dec: 8am to 2pm
• 29th Dec: CLOSED
• 30th Dec: 8am to 8pm
• 31st Dec: 9am to 1pm
• 1st Jan: CLOSED
• 2nd Jan: 8am to 8pm

Tailoring Our Support to You

We're not just here for those difficult times when your pet becomes poorly or gets injured. Is there a way we could support you better? Whether it’s support with your documents or insurance journey, let us know your circumstances and we will do all we can to help you. You can call 0330 102 5748 or email customerqueries@insurancefactory.co.uk, and our experienced customer service team will be happy to assist.

Telephone Call Charges

Calls to 0330 numbers are charged at a local rate from landlines and standard rates from mobiles and are included in minutes for mobile calling plans. Please note that all our calls are recorded for security and training purposes.

Write to us:

Purely Pets Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN

Contact Us

We will contact you via email within 3-5 working days.