Download and print a claim form.

Your vet must complete and sign section 2 of the claim form.

The named policyholder must then complete section 1 of the form and sign the appropriate sections.

Please fill in all sections as any missing information may delay the claim decision.

Your claim form should be returned to us with your pet’s medical history from the vets and originals of any invoices related to your pet's treatment.

We can make the settlement to you or your veterinary surgery after applicable deductions such as your compulsory excess, any voluntary excess and any applicable co-insurance. This payment will end our liability in connection with the claim.

You may wish to make a copy of any documents you send to us for your own records.

You can email or post your completed claims form and any supporting documents to us at:

petclaims@insurancefactory.co.uk

Purely Pets Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN